Help Desk

General FAQ's 17

• What is My EzPay and QB EzPay?
• Is My EzPay and QB EzPay easy to use?
• Do I need a merchant account to use My EzPay and QB EzPay?
• Does My EzPay or QB EzPay work with any Gateway account?
• Does My EzPay / QB EzPay offer any discounts on the software?

View all 17

FAQs 10

• Does the MyEzPay Product work with any version of QuickBooks?
• Can I try the QB EzPay software before purchasing?
• Will QB EzPay work on my MAC?
• How many users can I have on my QB EzPay account?
• How do I Add Additional Users to my Account?

View all 10

Getting Started 4

• How do I Download my Free Trial of QB EzPay?
• Where do I Download an Authorize.Net Sandbox Account?
• How do I Change my Company/Contact Settings?
• How do I Set My Default QuickBooks Accounts?

EzInvoice 5

• How do I Charge a Credit Card against an Invoice?
• How do I Process an ACH/eCheck against an Invoice?
• How do I take a Partial Payment against an Invoice?
• How do I take a Payment to Multiple Invoices?
• How do I Add, Delete, or Edit Customer Messages?

EzReceipt 4

• How do I Void a Transaction?
• How do I Refund a Customer? (Payment came through EzPay)
• How do I Refund a Customer? (Payment came through Authorize.Net)
• How do I Add a New Tax Type?

EzCustomer 7

• How do I Delete a Stored Payment Method?
• How do I Add a Credit Card to an Existing Customer?
• How do I add an ACH Payment Method to an Existing Customer?
• How do I set a Default Payment Method?
• How do I Delete all Payment Records for a Client?

View all 7

EzSchedule 8

• Creating a New Recurring Subscription in QB EzPay
• How do I Schedule a Future One Time Payment in QB EzPay?
• How do I Create a Scheduled Payment Plan in QB EzPay?
• Deleting a Recurring Billing Instance in QB EzPay
• Can I Run a Report on Expiring Credit Cards in QB EzPay?

View all 8

EzBatchImport 1

• How do I import more than one batched transaction?

FAQ's 4

• How many users can I have on my EzPay account?
• How do I Add an Additional User?
• How do I Re-Authenticate to MyEzPay Online?
• Can I try MyEzPay Online in a Test Environment?

Getting Started 4

• Company Wizard
• Invite New Users to MyEzPay
• Accepting an Invitation to Join MyEzPay
• How Do I Download MyEzPay Online to my PC?

My Members 10

• How do I Delete a Stored Payment Method?
• How do I Add a Credit Card to an Existing Customer?
• How do I add an ACH Payment Method to an Existing Customer?
• How do I set a Default Payment Method?
• How do I Delete a Payment Record for a Client?

View all 10

Take Payments 7

• How do I Charge a Credit Card against an Invoice?
• How do I Create a New Sales Receipt in My EzPay?
• How do I Process an ACH/eCheck against an Invoice?
• How do I take a Partial Payment against an Invoice?
• How do I take a Payment to Multiple Invoices?

View all 7

Scheduled 9

• Creating a New Recurring Subscription in My EzPay
• Deleting a Recurring Billing Instance in My EzPay
• Can I Run a Report on Expiring Cards in My EzPay?
• How Do I Find What Subscriptions are Ending this Month?
• Viewing Expiring Credit Cards for Subscriptions

View all 9

Refunds 3

• How do I Void a Transaction?
• How do I Refund a Customer? (Payment came through EzPay)
• How do I Refund a Customer (Payment came through Authorize.Net)

Reporting 2

• How Do I Find a Transaction that Processed Today?
• How Do I Find Previous Transaction?

Tools 2

• How Do I Open QuickBooks from MyEzPay?
• How Do I Open My Authorize.Net Account from MyEzPay?

Notifications 0

General Questions 6

• How do I Add a New Tax Type in My EzPay?
• How Do I Delete a User in MyEzPay Online?
• How Do I Switch to a Different Company?
• Adjusting Authorize.Net Fraud Settings
• Add or Modify Payment Types in QuickBooks Online

View all 6

Electronic Billing 1

• What is the Electronic Billing feature in EzPay?

Quick Bill 1

• What is Quick Bill in MyEzPay?

What is MyEzPayment? 1

• How to I Create a new Electronic Bill in MyEzPay Online?

Authorize.Net FAQs 31

• How do I Change my Authorize.Net Gateway Settings?
• How to obtain your Authorize.Net API Login and Transaction Key
• How do I Import a Payment Method and Create a Subsciption from a Transaction?
• Can my Customers receive an automated email receipt for successful transactions?
• Why was my transaction declined?

View all 31

Standard and Bundled Pricing 3

• Monthly Subscription Fee for QB EzPay (Software Only)
• Monthly Subscription Fee for Gateway Bundle
• Monthly Subscription Fee for Merchant Account Bundle

Support Pricing 2

• Premium Support
• Standard Desktop Support

General Billing Questions 3

• How does EzPay bill me?
• When does EzPay bill me?
• Is there a contract to sign for either My EzPay or the QB EzPay software?